Vol.14　報・連・相 入門

Summary

Ten, a motivated but struggling employee, is constantly scolded by his superiors for being too hasty with his work and failing to communicate effectively. Despite completing tasks quickly, he faces criticism for not properly reporting, consulting, or communicating with his team. A conversation reveals that these basic skills are crucial for success in the workplace. A training course offers insights into improving these essential skills, suggesting that mastering them could lead to personal growth and professional success.

Takeaways

• 😀 Ten is a young, motivated employee who struggles to complete tasks and is often scolded by his superiors for being in a hurry while working.
• 😀 Ten's name is abbreviated and he's often called a 'fool' or a 'guy who can't do it' by his superiors.
• 😀 Despite finishing tasks quickly, Ten is still criticized by his manager for not reporting or communicating effectively.
• 😀 Ten feels frustrated and confused about why he is being scolded despite completing work on time.
• 😀 The manager points out that the core issues are Ten's inability to report, communicate, and consult properly.
• 😀 Reporting, communicating, and consulting are emphasized as the most basic aspects of work that everyone must do.
• 😀 The video suggests that these basic skills are crucial for success in the workplace and that doing them correctly is important.
• 😀 Ten's manager, Nakao, is in a meeting, which leads to a delay in communication, causing additional stress.
• 😀 Ten is also informed about a missed call from an important customer, Ogo-ku, who has been waiting for two hours.
• 😀 The concept of 'hossou' (reporting, communicating, and consulting) is highlighted as a valuable business skill that can contribute to self-growth and success.
• 😀 The course will compare bad and good examples of communication skills in the workplace, offering a guide on how to use 'hossou' effectively.

Q & A

What is the main issue Ten faces at work?

Ten is constantly scolded by his superiors for not completing tasks correctly, mainly due to his tendency to rush through his work.

Why is Ten often called a 'fool' at work?

Ten is called a 'fool' because of his habit of working quickly and hastily, which leads to mistakes and poor performance.

How does Ten feel about his work performance?

Ten feels frustrated and confused, as he believes he is capable of completing tasks but continues to be scolded by his manager.

What does Ten seem to misunderstand about his work?

Ten seems to misunderstand the importance of proper communication, reporting, and consulting, which are critical in his role.

What advice does Ten's colleague offer regarding his approach to work?

Ten's colleague advises him that the basic aspects of work, such as reporting, communicating, and consulting, are crucial and that he needs to improve in these areas.

Why was the section chief's meeting significant?

The section chief’s meeting was important because it was with a key customer, which explains why Ten was scolded for his delay in communication regarding the phone call.

What does the word 'kusa' refer to in the context of this script?

In this context, 'kusa' refers to a deeper, often overlooked skill in business, which is the ability to communicate effectively and thoroughly, leading to professional success.

What is the core message of the video course mentioned in the transcript?

The core message is that mastering 'hossou'—effective communication, reporting, and consulting—is a vital business skill that fosters self-growth and success.

How does the script suggest Ten can improve his work performance?

The script suggests that Ten can improve by focusing on the basics of communication, consulting, and reporting, and by being more thoughtful and precise in his approach to work.

What does the script imply about the importance of 'hossou' in the workplace?

The script emphasizes that 'hossou' (proper communication and consultation) is a crucial business skill that can significantly impact professional success and growth.